Refund policy
RETURN AND REFUND POLICY
Made-to-Order Products
Edge Mountain Design products are printed after you place your order. Please review the product description, size chart, selected color, design, quantity, and shipping address before completing your purchase.
Change of Mind and Size Selection
Unless required by applicable law, we do not accept returns or exchanges when a correctly supplied item is unwanted, or when the customer selected the wrong size, color, or design.
This does not apply when we send an item different from what you ordered or when the product is damaged or defective.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. Report damage, manufacturing defects, printing errors, or an incorrect item as soon as possible and within 30 days after delivery.
Email edgemountaindesign@gmail.com with your order number, a description of the problem, and clear photographs showing the affected item and issue.
For a verified problem, we will arrange a replacement or reprint at no cost to you, or a refund covering the affected item and applicable taxes and shipping charges.
Do not mail an item back without contacting us first. Returns are generally unnecessary for verified defects. If we require a return for an item we supplied damaged, defective, or incorrectly, we will provide instructions and cover the necessary return shipping.
Cancellations and Changes
Contact us immediately if you need to cancel or change an order. We will check whether fulfillment can still be stopped and confirm the outcome. Once an order has been submitted to production, cancellation or changes may no longer be possible.
There is no guaranteed 24-hour cancellation window. These restrictions do not limit cancellation or refund rights required by law, including rights relating to delayed shipments.
Missing or Undelivered Orders
Contact us promptly if your order does not arrive. We will investigate with the carrier or fulfillment provider and arrange an appropriate resolution. Address corrections, shipment delays, and delivery issues are also addressed in our Shipping Policy.
Refunds
Once we approve your refund, Edge Mountain Design will issue it to your original payment method within 5 business days, including applicable taxes and shipping charges. We will email you when the refund is issued.
After we issue a refund, your bank or payment provider needs time to process it. For payments processed through Shopify Payments, it may take up to 10 additional business days for the money to appear. Other payment methods follow their provider’s processing times.
If you have not received our refund confirmation within 5 business days after approval, or the funds have not arrived within 10 business days after that confirmation, contact edgemountaindesign@gmail.com with your order number so we can help trace the refund.
Business days are Monday through Friday, excluding US public holidays. We will process a refund sooner whenever required by applicable law.
Your Rights
This policy does not limit your rights under applicable law. The policy in effect when you place your order applies to that purchase.
Contact
Email: edgemountaindesign@gmail.com