Shipping policy
SHIPPING POLICY
Where We Ship
Edge Mountain Design currently ships only within the United States. Available delivery destinations and shipping methods are confirmed at checkout.
Made-to-Order Products
Our products are made to order through Printify and its participating print providers. Edge Mountain Design remains your point of contact for order questions and delivery problems.
Production and Delivery Times
Your order has two stages: production, followed by shipping. Production time is not the total time from purchase to delivery.
Production: Most products require approximately 2–7 business days after the order is submitted to the print provider.
Carrier transit: Shipping time begins after the carrier receives the package. The estimate depends on your items, delivery address and shipping method. Check the shipping estimate shown in the product listing or at checkout.
Estimated delivery: Add production time and carrier transit time unless the displayed estimate explicitly includes both. A transit estimate alone does not include production.
Business days are Monday through Friday, excluding US public holidays. Order review before submission to the print provider may add time.
If you need an item by a particular date or the delivery estimate is unclear, contact edgemountaindesign@gmail.com before ordering.
Production and delivery dates are estimates, not guarantees. Different items may have different production or shipping times; use the estimate shown for your specific order.
Shipping Charges
Shipping charges depend on the products, quantities, destination, and delivery method. Your shipping charges and order total are displayed before you complete payment.
Tracking and Separate Shipments
Tracking details are provided when available. A shipping label may be created before the carrier receives the package.
Items in the same order may ship separately from different production facilities and arrive on different days.
Shipment Delays
If we cannot ship within the timeframe stated when you ordered—or within 30 days if no shipment timeframe was stated—we will notify you and offer the choice of accepting a delay or canceling for a prompt refund of the unshipped items and applicable shipping charges. We will obtain consent or cancel and refund as required by law.
Address Corrections and Delivery Problems
Please check your shipping address carefully before ordering. Contact us immediately to request a correction. Changes may not be possible after production begins.
If an incorrect address causes a failed delivery, additional replacement or shipping costs may apply. We will explain any proposed charges before requesting payment.
For missing, damaged, or undelivered packages, contact us promptly with your order number. We will investigate with the fulfillment provider or carrier and arrange an appropriate resolution. Do not return merchandise without contacting us first.
Contact
Email: edgemountaindesign@gmail.com
This policy does not limit your rights under applicable law.